Our offers are non-binding. Order completion follows written order confirmation or order delivery, respectively. Outside agreements are void unless confirmed by us in writing. Orders are final and not subject to cancellation. Any alternate or opposing terms and conditions are valid only with our written confirmation. Terms and conditions are valid for all future transactions.
Terms of payment
Unless otherwise agreed, payments must be carried out within 14 days of the date of invoice. Any payments made within 8 days of the invoice date receive a 2% discount. The contracting party is only entitled to lien and compensation if able to provide indisputable evidence.
Exchanges/returns
Original unopened IOL packages are exchangeable with a lens of the same type up to 12 months following purchase, without an additional processing fee. Special orders and specially made lenses cannot be exchanged. We reserve the right to charge an additional administrative fee of €20 for returns made without the corresponding packaging note information (packaging note number) and/or incomplete package contents (sticker, instruction leaflet etc.)
Intraocular lens warranty
Each intraocular lens undergoes thorough quality controls prior to delivery. We offer our customers a 6 month guarantee ensuring the faultless condition of IOL material, beginning at the time of receipt of the IOL by the contracting party, with a 2 day postal delivery-leniency on our part. Should there be an IOL defect within the 6 month guarantee time period and prior to implantation of the device, in spite of thorough quality controls, the customer must forthwith send us the defective IOL along with a copy of the original packaging note. We are only obligated for IOL exchange. The customer is entitled to payment reduction or refund if the replacement IOL is unavailable.
Customers are required to check merchandise immediately upon receipt. Merchandise with material defects or merchandise damaged through delivery will be replaced by us. Merchandise damaged through delivery will be replaced as soon as the responsible post office/courier confirms with us. Without confirmation of this kind, we deny any liability and warranty for damaged items, regardless of the legal basis.
Reservation of proprietary rights
Pending complete payment and fulfillment by the customer of the requirements detailed in the general terms and conditions, all merchandise delivered by us will remain our property. The customer is entitled to resell merchandise in his orderly course of business. Upon order completion, the customer or any third party to whom he resells merchandise is required to surrender full payment to IOLUTION for merchandise at the invoice-specified prices. We will accept such payment.
Place or performance/jurisdiction
Place of performance: Hamburg
Jurisdiction of Hamburg
Managing Director: Christoph Maroscheck
Register Court of Hamburg
HRB 109159
Terms of payment:
8 days 2% cash allowance or 14 days net.
Bank correspondence:
Sparkasse Mainfranken
BLZ 790 500 00
KN 435 962 61
These delivery and payment terms replace any former terms for delivery and payment.
These terms and conditions invalidate all prior terms and conditions.
State of affairs April 2009